System status

A 40MB parts catalogue held the import queue for 90 minutes and later uploads waited behind it. Large files now read on a separate worker. No import was lost and nothing partially imported — a half-read file is never written to a knowledge base.

Replies took up to four minutes to leave the platform after an upstream rate limit tightened without notice. Nothing was lost, but four conversations fell out of the free 24-hour window as a result and those template costs were credited back.

Appointments booked late at night appeared in the calendar the next morning rather than immediately. Customers had correct confirmations throughout; only the staff view was behind. A timezone handling bug in the nightly window was fixed.