Demo workspace — sample data for a fictional hair salon in Zagreb. Switch business in the workspace menu. Changes are not saved.

Flows

The rails. The assistant improvises between them, never around them.

Booking with reminder

The path a booking request takes, from the first message to the reminder the evening before.

218 runson

Marina Kovač22:14

Hi, do you have anything free on Saturday morning for a cut and colour?

Message receivedAny inbound WhatsApp message
Intent is booking?Confidence above 0.8
Offer open slotsFrom the calendar, respecting service duration
Confirm bookingWrite to calendar, reply with details
Evening before18:00 the day before the appointment
Send reminderUtility template — free inside the window
Pass to staffAnything not a booking

Why flows and a model, not one or the other

A pure flow builder breaks the moment someone phrases a question in a way nobody scripted, which is most of them. A pure model will happily invent a price. So the flows here are not a conversation script — they are the handful of places where the answer must be deterministic: what gets escalated, what never auto-sends, what happens before the free window closes. Everything in between is the assistant reading your knowledge base.