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Inbox

Every WhatsApp thread, and what the assistant did with it

ST

Studio Lucia

online

Hi, do you have anything free on Saturday morning for a cut and colour?

22:14

Good evening! Cut and colour together takes about two and a half hours, so on Saturday we can start at 09:00 or 10:30 — after that we would run past closing at 14:00. Which suits you better?

22:14
09:0010:30

10:30 please

22:17

Booked — Saturday 8 August at 10:30, cut and colour, with Ines. You will get a reminder on Friday evening. If you want a specific shade, send a photo before then and we will have the colour mixed and ready.

22:19
Message

What the customer saw, in their own app.

What it worked out

Booked
Customer
Marina Kovač
Number
+385 91 ••• ••42
Intent
Booking
Confidence
98%
Autonomy
Auto-send
Free window
12h 39m

Why it said that

  • Booking policy

Was that right?

One click if it was not.

It answered

Booked — Saturday 8 August at 10:30, cut and colour, with Ines. You will get a reminder on Friday evening. If you want a specific shade, send a photo before then and we will have the colour mixed and ready.